Atlanta, Georgia (PRWEB) November 20, 2013
Designed to handle high volumes of inbound and outbound calls, MTIs newest data center employs the latest interactive voice response (IVR), speech recognition, text-to-speech and computer-telephony integration technologies. After passing a rigorous set of fault tolerance and redundancy tests, the facility is now fully operational. The Tampa facility increases the level of service MTI can offer to customers, partners and carriers throughout North America and abroad.
Similar to all other MTI facilities, the IVR platform in Tampa is built entirely on IETF and W3C standards which include popular standards such as SIP and VoiceXML. The addition of the Tampa facility enhances MTIs ability to provide superior managed IVR and contact center solutions as well as disaster recovery and avoidance services for their IVR customers. MTIs approach to N+1 redundancy at every level provides unequaled reliability and scalability in the cloud. The Tampa data center deployment was the next logical step in response to the growing demand for IVR as a service, says Justin Simkavitz, President, Message Technologies, Inc. The addition of Tampa means we can now provide our customers with additional services and we can use the capacity to continue our expansion. Given the market demand for cloud based IVR, we’ve outgrown our existing facilities and as a result we needed additional redundancy and capacity to handle the companys growth for at least the next two years.
The additional data center coupled with MTIs professional services team and unsurpassed experience will provide MTI with even greater resources to help companies design an effective business continuity strategy for their IVR systems.
Message Technologies, Inc. (MTI) is an Atlanta-based industry leader providing best of class, standards based, interactive voice response (IVR) technologies with full-service IVR hosting. Since 1982,its mission has been to provide innovative and affordable cloud-based communication services that deliver maximum customer satisfaction. Visit the company online at http://www.messagetech.com. Toll-Free:1-855-240-8000 or Local: 770-240-8000